Privacy policy

This Privacy Policy explains how Bronlo LTD (“we,” “us,” or “our”), the company behind Zen Autopilot, collects, uses, stores, and protects your personal information when you visit our website, use our services, or interact with our technology.

1. Who We Are

Zen Autopilot is a business automation solution operated by Bronlo LTD, a UK-based company registered under number 14228957.

Registered address:

Bronlo LTD

124 City Road

London, United Kingdom

EC1V 2NX

2. Information We Collect

We collect and process the following types of information:

Contact Information: name, email address, phone number
Business Details: business name, size, services, and preferences
Communications: call recordings, SMS, chat transcripts, email interactions
Behavioral Data: website usage, funnel interactions, ad engagement
Technical Data: IP address, browser/device info, cookies
Payment Info: securely processed via Stripe
AI Interactions: voice data and transcriptions through platforms like VAPI and OpenAI

We do not knowingly collect or process personal data of individuals under 16 years old. Our services are intended for adults who represent a business or organization.

3. How We Use Your Data

We use your information to:

Provide our AI receptionist and automation services
Manage bookings, confirmations, reminders, and follow-ups
Personalize your experience and improve customer support
Send marketing emails, retargeting ads, and service updates
Monitor service performance and improve quality
Analyze traffic and customer behavior
Fulfill legal obligations and protect our rights

4. Legal Basis for Processing

We rely on different legal bases to process personal data, including:

Your consent (e.g. newsletter opt-ins)
Performance of a contract (e.g. providing automation services)
Our legitimate interests (e.g. improving services, protecting against fraud)
Legal obligations (e.g. compliance with financial regulations)

We aim to comply with GDPR (EU/UK), CCPA (California), PIPEDA (Canada), and other relevant privacy laws.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

Analyze usage (e.g., Google Analytics)
Run advertising campaigns (e.g., Meta Pixel)
Improve conversion performance
Enable retargeting and remarketing

You can control or disable cookies through your browser settings.

6. Third-Party Services We Use

We may share data with trusted partners for essential services, including:

GoHighLevel – CRM, automation workflows, data storage
Meta (Facebook/Instagram) – ad targeting and performance
Twilio & Vapi.ai – call and SMS handling
Stripe – secure payment processing
OpenAI – AI assistant conversations and transcriptions
Instantly – cold email outreach and follow-up automation

Each third-party tool we use is vetted and required to meet data protection standards.

7. Where Your Data Is Stored

Your data is stored securely within GoHighLevel’s infrastructure and managed in accordance with modern security best practices.

We implement the following safeguards:

Two-factor authentication (2FA) for all internal access
Role-based access control to minimize exposure
Encrypted connections (HTTPS) and data-at-rest security via platform partners

8. Role as a Data Processor (for Client Use Cases)

In some cases, we process personal data on behalf of our clients (for example, their leads or customers). In these instances, we act as a data processor, and our clients are the data controllers. We process such data only as instructed and do not use it for our own purposes.

9. International Data Transfers

We rely on reputable global infrastructure partners to process and store data, including in the U.S. and EEA. Where necessary, we use Standard Contractual Clauses or other recognized legal mechanisms to ensure an adequate level of data protection for cross-border transfers.

10. We Do Not Sell Your Data

We do not sell your personal data for monetary compensation. Data may be shared with third-party providers strictly for operational, functional, and marketing-related purposes as outlined in this Policy.

11. U.S. State Privacy Laws

Depending on your location, such as California, Colorado, Virginia, Connecticut, or Utah, you may have additional rights under state-specific privacy laws. We strive to respect and honor all applicable privacy protections. Please contact us to exercise your rights under your local laws.

12. Automated Decision-Making and Profiling

We may use automated systems to deliver services such as:

AI receptionist responses
Automated follow-ups and call summaries
Lead segmentation and behavioral tagging

However, we do not use automation to make decisions that have legal or similarly significant effects without human review. You may request human intervention at any time.

13. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for processing
Opt out of communications or profiling
File a complaint with a data protection authority

To exercise any of these rights, email us at [email protected] or [email protected].

14. Data Retention

We retain personal data only as long as needed to:

Deliver services and fulfill contracts
Comply with legal and regulatory obligations
Resolve disputes and enforce rights

Data may be anonymized and retained for analytics or security purposes.

15. Security Measures

We are committed to keeping your information secure. Our systems are protected through:

Encrypted transmission protocols
Multi-layered access restrictions
Regular platform updates and audits
Two-factor authentication for all admin access

While no system is 100% immune to breaches, we take all reasonable measures to minimize risk.

16. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in services, legal requirements, or best practices. All updates will be posted here with an updated “Effective Date.”

17. Contact Us

Questions or concerns? We're here to help. Bronlo LTD

124 City Road

London, United Kingdom

EC1V 2NX

Company No. 14228957

Email: [email protected] or [email protected]